Join our in-house training courses
Together with Social Impact Factory (SIF), we are running three in-house training sessions in the coming period: ‘Finding growth opportunities’, ‘Master in brainstorming’ and ‘Deeper insight into the customer journey‘. In no time, these sessions will give you practical tools to move forward by yourself.
All training sessions will be held at our own location in Utrecht at Social Impact Factory aan de Gracht.
A number of places are still available for each of the three (free) training sessions:
Finding growth opportunities
Where do the strategic opportunities for growth lie?
In the training we will show you how to use ‘Growth Mapping’ and the 5W1H method – who, what, where, when, why and how – to find and tap into new, strategic opportunities. With practical exercises and examples, we will teach you how to find ‘white spaces’ for you or your customers. With the method, you discover new growth opportunities and stimulate strategic thinking.
Friday 8 March | 15:00 – 16:30
Master in Brainstorming
How to lead creative sessions effectively?
Improve your brainstorming skills with design thinking. In this session we teach you how to generate ideas in a structured and creative way, both live and online. We share creative exercises and valuable tips. In the process, you will learn how to go from a problem to an idea, and ultimately to a solution.
Friday 5 April | 15:00 – 16:30
Deeper insight into the Customer Journey
Where lie the opportunities to improve the Customer Journey from the user’s perspective?
In our Customer Journeys training, you learn how to map the Customer Journey effectively. We discuss different techniques, inspiring examples and the latest trends. Discover the importance of personas and the influence of online and offline touchpoints on the customer journey. With practical exercises, you will learn to identify crucial contact moments, and optimise customer interaction. For anyone who wants to improve the user experience.
Friday 14 June | 15:00 – 16:30
How to register?
You can easily sign up for one of the training sessions by sending an e-mail to Maurice Palmen. You will hear from us as soon as possible whether you can still join the training.
The session is free of charge. However, in case of ‘no show’ we will charge you €50. We will transfer that amount to one of the beautiful projects of Social Impact Factory.
Other news
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Why an outside-in customer journey changes everything
Many organizations still start their customer journey inside-out, while the real journey starts with the user.
Welcome Imco: our new Insights & Innovation Expert
Since November, Imco de Gier has been strengthening our team as Insights & Innovation Expert.